Modlily Review: Fabric Quality, Sizing & Customer Service
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Looking to update your wardrobe or find that perfect outfit for an upcoming event?
Modlily has become a popular online destination for fashion lovers, offering everything from casual tops and swimwear to elegant dresses and seasonal essentials.
In this Modlily review, we’ll break down their clothing collections, analyse customer reviews, talk about quality, fit, and whether their pieces live up to the hype so you can make informed purchasing decisions.
Whether you’re browsing for something trendy or timeless, at first glance Modlily seems to offer a wide range of classic and trendy styles at affordable prices.
But let’s be real—online shopping can be a bit of a gamble. What looks amazing on the website doesn’t always live up to expectations once it arrives.
From fabric quality to sizing, there are plenty of things that can go wrong when you can’t try it on first. Most Modlily reviews online seem completely mixed so that’s why we’re here to help you take a deeper look at what they really offer.
So, whether you’re on the hunt for a statement dress, cozy sweaters for the colder months, or just some everyday staples, keep reading to find out if Modlily is the right place for your next wardrobe update.
Table of Contents
- What Kind of Store is Modlily?
- Does Modlily Have Good Product Quality?
- Are Modlily Clothes True to Size?
- How is Modlily’s Shopping Experience?
- Does Modlily Have a Discount Code?
- Pros and Cons of Shopping at Modlily
- Are Modlily Clothes Worth It?
- What do Modlily Customer Reviews Say?
- What are the best alternatives to Modlily?
What Kind of Store is Modlily?
Modlily is a budget-friendly online fashion store that sells affordable clothing for men and women.
They primarily stock women’s wear and offer a huge collection of clothing. The range of fashion items they offer include:
- Occasion dresses
- Casual dresses
- Vacation dresses
- Must-have classics
- Swimwear
- Outerwear
- Jewelry & accessories
- Shoes
- Tops including t-shirts, blouses, sweaters and cardigans
- Bottoms including pants, shorts and skirts
- Plus size clothing
- And MORE!
The store offers a wide variety of styles for every age group, from very floral and feminine prints to more timeless and versatile clothing.
To keep their collections updated, Modlily adds new styles to this page on a regular basis, and offers frequent sales and discounts on many items, particularly at the end of each season.
Does Modlily Have Good Product Quality?
To test Modlily clothes quality and shopping experience, we purchased a number of clothing items from different categories anonymously.
We assessed how accurate their product description was in comparison to how they looked in real life, the quality and feel of the fabric used and the attention to detail in the finishings like the stitching, hemlines and zippers.
We also assessed how comfortable they were to wear, as well how easy they are to maintain. So let’s have a look at how the items performed.
Each item purchased matched quite well with the product page photos and details. Below is a comparison of each item of clothing in the original product photos online and in real life, styled up.
The product descriptions generally provide quite a few bits of information so that you know exactly what you’re going to get.
This description usually lists the length, the waist type, the style, the occasion, the fabric composition, the washing instructions and the color.
Some product photos look as if the different colors are photoshopped on the same model but even the colors matched very well to what was shown in the visuals.
Modlily makes a lot of its clothing with polyester. If you’re someone who likes to wear authentic linen or 100% cotton, you might not find a whole lot of options in the store.
However, polyester fabric doesn’t automatically mean poor quality fabric. Polyester can be made to a high standard that’s durable and long lasting.
Both the pants and t-shirt were made of 100% white polyester but both fabrics felt substantial and not very transparent which can happen with a lot of cheaply made white fabrics.
The dress and bikini were made with a combination of polyester, elastane and spandex to give it some extra flexibility. They both looked good quality even when stretched.
Generally, the stitching was quite good on all garments. Hemlines were secured with a double blanket stitch while single stitch details were quite straight and uniform.
Every now and again there was a single loose thread that didn’t get finished but it wasn’t a major problem.
The embroidery on the dress was mostly fine but there were some small issues with fraying threads in some patches.
Each item was comfortable to wear with no itchiness or chafing for example. The fabrics were quite soft and weren’t uncomfortable tight or too loose anywhere.
While the bikini had a good stretch to it the top didn’t sit quite as well as expected across the bust and required some adjustments at the front, but it did have adjustable straps so you can customize it if needed. If you have a fuller bust, this kind of swimwear may suit your body type better.
Are Modlily Clothes True to Size?
All the items that were purchased ran true to size in terms of both length and fit around the hips, shoulder and torso and matched closely with the sizing guide that was supplied in the product description.
Modlily product pages include details regarding the size and fit of the garments, which can be really helpful for managing expectations.
One sizing tip is to pay attention to whether the item has elastane or spandex in the fabric composition as this usually means it will have a good amount of stretch.
Modlily also provides an easy to read size rating system on some of it’s popular items where you can see how many of the reviewers found that the item was either true to size, smaller or larger than expected.
However, this sizing information is typically only available on popular products where customers have actually left reviews.
How is Modlily’s Shopping Experience?
Shopping at Modlily is quite easy, they don’t have a physical store but the online catalogue is well organized and navigable on desktop and mobile so that you can tailor your search to browse for what you’re looking for.
However, there are a number of different things about Modlily’s online shopping experience that we’ve assessed below including the order and payment process, Modlily shipping and packaging, their customer service and the returns process.
The Modlily website lets you filter and sort through their selection, so you can quickly find what style, color or type you’re looking for.
The product pages high-quality images let you see each dress up close, so you can check out all the little details before making a decision.
The more you shop at Modlily, the better it gets at recommending things you’ll love.
You can collect points every time you make a purchase giving you more an more access to exclusive discounts and shopping benefits.
Your account also lets you create your own favorites list so you can easily keep track of the clothes you love.
One thing that might get annoying are the popups but they usually promote an offer or sale that you might want to use later.
Ordering items is straightforward. Modlily have variety of payment options, including Google Pay, PayPal, Visa, American Express, and even international methods like Klarna and Afterpay.
Applying discounts or gift card info is quick and easy and once your order is placed, you can track your order online to stay updated every step of the way.
The tracking information was detailed and updated each day allowing you to see where your parcel was.
We placed our Modlily order on September 8, we then received an email confirmation on September 9 to say that the parcel had been dispatched and we received the parcel on September 16.
That means the process took 8 days in total including 1 days for turn around and 7 days in transit. The clothes arrived neatly folded in transparent plastic coverings and then inside an opaque plastic envelope.
Considering that our package was delivered to Europe, it’s likely that shipping times to the USA take a similar period of time.
Modlily also give you the option to add shipping insurance to your order at the checkout which insures your parcel against damage or loss.
If you want more detailed information about how Modlily handles shipping to your country, check out their detailed shipping and delivery page.
Modlily offers a return or exchange window of 30 days if you’re not completely satisfied with your purchase. The return terms and conditions are all listed on this page for convenience and the same rules apply to every country.
The return shipping is non refundable but you don’t have to ship the item all the way to China, you can send it back to their warehouses in either USA, Canada or the UK.
The returns process is super simple, all you have to do is go to the start a return page, log into your account, initiate return, send your parcel to the chosen address with the receipt, and then send the return shipping info to Modlily to process your refund.
Contacting Modlily customer service is relatively straightforward.
They offer a live online and Facebook chat feature where you wait in line to speak with an agent.
If you don’t want to wait you can submit a ticket and one of their agents to contact you back.
We got an email response from them within 24 hours of contacting them and they were responsive and very polite.
Does Modlily Have a Discount Code?
Yes, Modlily has multiple ways that you can save money on your orders including;
Subscribe to the Modlily newsletter here and get $36 USD off your future purchases.
Collect M Points for certain activities and get reductions on your purchases.
Sign up for VIP Membership to get special privileges like VIP customer service.
Check out their dedicated clearance page for reductions.
Check out the Final Sale page for bigger reductions.
Get early access to new collections and a lower shipping fee threshold here on the Modlily App
Don’t forget to save this webpage and come back to find updated deals and reductions as well as sale pages that are hard to find on Modlily’s website.
Pros and Cons of Shopping at Modlily
Pros
Cons
Are Modlily Clothes Worth It?
Modlily is worth it if you’re looking for affordable pieces and are willing to take the time to check reviews, size charts, and be patient with shipping.
While there can be some variability in quality, those who carefully check reviews and size charts will end up with better finds than those who don’t, because if you don’t do this, you risk being disappointed.
If you’re looking to add new items to your wardrobe at a fraction of the cost, Modlily is worth considering.
What do Modlily Customer Reviews Say?
You can see many Modlily customer reviews on their website. Each item has it’s own review section where you can sometimes find HUNDREDS of reviews with customer feedback and even photographs of the clothing items they received.
“I’ve purchased from Modlily several times and the sizes have always been true to American sizes. I love the styles and the value. it saves a lot of time compared to picking through racks. Modlily is the first online clothing retailer I turn to when looking to increase my wardrobe.“—Marlene, Francis
“Great product. Material is very nice. Fits well. Colors will be great when I get my tan! I’m a first time buyer and will definitely buy again. I was very impressed with Modlily. Delivery was surprisingly fast too. I don’t normally waste my time writing reviews, but since this was my first time buying from them, I did.I’m 74 and still like to look nice anywhere I go.“—Carmella H, USA
“I reached out for help after making an error in the request for refund/exchange process. Dharani’s response was fast, clear and very helpful. She fixed my mistake and was happy to provide additional details via email in relation to the actual return process. I was very impressed, and so grateful for her help.“—Wendy, USA
“I found this company on Facebook and was reluctant to purchase something from their. I am glad I did. Easy ordering process, speedy delivery, and quality clothing. They have unique peices at great prices.“—Connie, USA
“I’ve ordered here many times and have only returned one item (trouble free) out of maybe 20 items. Everything is as ordered and the quality is great! Love the material, will last many years. No fading!”—Denise Engler, USA
What are the best alternatives to Modlily?
The best alternatives to Modlily offer similar budget-friendly pricing, wide product ranges, frequent discounts and promotions, flexible sizing, reasonably fast shipping, and good customer service. Here are some of the best alternatives to Modlily:
- Zaful
- Dresslily
- Lemongor
- Temu
- Allegra K
- Shein
- Bublédon
- The Landing World
- LightInTheBox
If you’re exploring other stores where you can shop online, you should check out our list of super affordable fashion stores that will help you save money while keeping your style fresh with great deals on timeless classics and trendy options.